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Terms & Conditions


Dr Lesley Hunter

Telephone: +44 (0) 7932 729 212


Post: Robin Cottage, West Rainton, DH5 9RQ, UK

Dr Lesley Hunter provides access to purchase physical goods and downloads through the website accessible at the URL (the “Site”) and may provide the ability to use certain functionalities of the Site or provide services of various kinds (the "Services").  The Site and Services are made available to you only under the following terms and conditions (the "Terms"). 

Terms & Conditions of Sale


Products and pricing

All products listed on the site, their descriptions, and their prices are each subject to change.  The Company reserves the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice.  You agree that the Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of any Product. In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right, prior to the acceptance of your order (as described below), to decline or cancel any such orders, whether or not the order has been confirmed and/or your credit card charged.  If your credit card has already been charged for the order and we cancel your order, we shall immediately reimburse the amount of the charge.


From time to time, the Company may offer promotions on Products. Please read the official rules that accompany each special offer, coupon, discount and contest that we may offer or conduct. Special offers, coupons, or discounts cannot be used in conjunction with other offers.  Limit one promotion per order.



When you make an order, you are making an offer to purchase, and such offer is subject to our acceptance.  Your receipt of an order confirmation from us signifies our acceptance of your order and constitutes confirmation of our offer to sell.  You agree that, if we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.


Payment Terms

For each Product you order on the Site, you agree to pay the price applicable for the Product as of the time you submitted your order, the shipping fees for the delivery service specified and any applicable Taxes.  If you order a Product with a term of 3 months or 6 months then you agree to pay the applicable Product Price, Shipping and Taxes on each chargeable date, until the end of the specified plan (i.e. 3 or 6 months). We reserve the right to change the timing of our billing, in particular, if your Payment Method has not successfully settled or there are unforeseen delays that hinder our ability to ship your product.

We accept payment with Visa, MasterCard and via PayPal and will take payment when the order is placed by you. You hereby authorise, agree and assent to the Company automatically billing your credit card submitted as part of the order process for such amounts that are due. We reserve the right to charge a late fee on all past due payments equivalent to one and a half percent (1.5%) per month on the unpaid balance or the prevailing rate allowed by law. You agree to pay for all collection costs, legal fees, and court costs incurred in the collection of past due amounts. 

Cancellation Policy

You can cancel an order for physical goods by emailing within the first 12 hours of placing the order. After 12 hours, physical goods orders are not eligible for cancellation. subscriptions for digital products can be cancelled at any time from the customer account management portal on the website. When a subscription is cancelled, it will not automatically renew at the next monthly or annual billing cycle.

Product Shipping

Physical products will be shipped within 48 hours of the Company receiving your order and in accordance with the shipping method specified. Any delivery dates provided by the Company are estimates.  ​

Supply of goods and services

We will supply the services, goods or access to digital content to you until either the services are completed or the contract plan expires (if applicable) or you end the contract (as described below) or we end the contract by written notice to you. 

Delays and unforeseen circumstances

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Ownership and responsibility for goods

You own a product which is goods once we have received payment in full. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will receive notification informing you of how to rearrange delivery or collect the products from a local depot. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may exercise our right to end the contract of sale.


Return Policy

All sales are final and no returns or exchanges will be accepted unless the Product arrives damaged. In this instance, you must notify the Company by emailing immediately stating the nature of the damage. 

Exercising your right to change your mind (Consumer Contracts Regulations 2013)

For most products bought online you have a legal right to change your mind within 14 days and receive a refund. In this instance, you must notify us within the 14 day period (by email) and return the goods unopened and unused. You do not have a right to change your mind in respect of:

  • an off-premises contract under which the payment to be made is less than £42;

  • digital products after you have started to download or stream these;

  • services, once these have been completed, even if the cancellation period is still running;

  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

  • any products which become mixed inseparably with other items after their delivery.

Our right to end the contract of sale

We may end the contract for a Product at any time by emailing you if:

  • you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, information requested about your dog or contact or delivery information;

  • you do not, within a reasonable time, allow us to deliver the products to you.


You must compensate us if you break the contract. If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Intellectual property and limitations on use

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The Company respects the intellectual property of others and asks that users of our Site and Services do the same. 

Assigning rights

This contract is between you and the Company. We may transfer our rights and obligations under these terms to another organisation. No other person shall have any rights to enforce any of its terms in respect of our Products. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

Laws applicable to these terms

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. Each section of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

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